Frequently Asked Questions
Everything you need to know about your SYNCO experience.
What is the standard shipping timeframe for electronic orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Do SYNCO products come with a manufacturer warranty?
Yes, all SYNCO electronics include a comprehensive 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened electronic items?
You can return items within 30 days of purchase. Please note that opened electronics must be returned with all original packaging and accessories to qualify for a full refund.
Are international power adapters included with my purchase?
Our products ship with the standard plug type for the region of purchase. For international orders, we include a universal travel adapter to ensure compatibility.
How can I track my package after it has been shipped?
Once your order is processed, you will receive an email with a unique tracking number and a link to our logistics portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.